Reference

How bd01 Handles Your Personal Data

This Privacy Policy covers what data bd01 collects when you create an account, make deposits via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Data collected at account creationPayment data: bKash, Nagad, RocketCookie and device usageYour right to access and deleteHow to contact us about your data

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What We Collect and Why We Collect It

bd01 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bd01, we collect your name, email address, phone number and the payment method you use — whether that is bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and keep your account secure. We also

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collect device information such as your browser type, operating system and IP address so we can deliver a consistent mobile experience and detect unusual access patterns. If you contact our support team, the conversation record is stored to help resolve follow-up queries. We do not sell
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your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those services need to complete your transaction. We retain your account data for as long as your account is active and for the period required
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under applicable law. If you close your account, we will delete or anonymise your personal data in line with our retention schedule, except where law requires otherwise. All data handling described here is subject to your local law and the eligible regions in which bd01 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Protect and Manage Your Data

We apply encryption and access controls across all account and payment data. Your bKash, Nagad and Rocket transaction details are never stored in plain text, and only authorised staff with a specific operational need can access account records. Here is how we handle the areas that matter most.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time.

Account Security Login access uses OTP verification to your registered mobile number. If we detect a login from an unfamiliar device, your account may be flagged for re-verification.

Data Retention Active account data is kept for the life of your account. After closure, data is held only for the period required by applicable law, then deleted or anonymised.

Requesting Changes You can request correction or deletion of your personal data through live chat or email. We will confirm receipt and complete the action within a reasonable period.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct it, or raise a concern about how we have handled your information, our support team is the right starting point. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we will always confirm receipt of your request before we begin processing it.

Team online

Live Chat

Start a chat session from the bd01 site or mobile browser. Describe your data request clearly and our team will log it and follow up.

Email Support

Send your privacy request to our support email. Include your registered phone number so we can locate your account quickly.

Account Help Page

Log into your bd01 account and open the Help section to submit a data request form directly linked to your account record.

Your Questions About Privacy at bd01

Below are the questions we hear most often about how bd01 handles personal data. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. This is the minimum we need to open and verify your account.

We do not sell your data. We share only the transaction details that bKash, Nagad or Rocket require to process your deposit or withdrawal — nothing beyond that.

Contact our support team via live chat or email with your registered number. We will locate your account, compile the data we hold, and send it to you in a readable format.

Yes. Submit a deletion request through live chat or the account Help page. We will process it in line with our retention schedule and confirm once it is complete.

Payment details are encrypted at rest and in transit. Only the data needed to complete or verify a transaction is passed to the wallet provider — your PIN never touches our servers.

Access to bd01 and the rights in this policy depend on your local law and eligible regions. We recommend checking whether the platform is available where you are before creating an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How bd01 Handles Your Personal Data

How We Protect and Manage Your Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Page

Your Questions About Privacy at bd01

01 What personal data does bd01 collect when I register?

02 Does bd01 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask bd01 to delete my account data?

05 How does bd01 keep my bKash and Nagad payment details secure?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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