Reference

What Our Legal Terms Cover for You

These legal terms set out your rights, our obligations and the conditions under which bd01 operates for eligible regions in Bangladesh. Access and eligibility depend entirely on your local law — please read this page before creating an account.

Jurisdiction-dependent accessAccount eligibility conditionsUser rights and data handlingContact paths for policy queries
bd01 What Our Legal Terms Cover for You
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about your rights under these terms, need to request account data or want to raise a compliance concern, the channels below are how you get through to the right team. All legal and account queries are handled in English. We aim to acknowledge your message promptly and resolve it through the correct internal path.

Live Chat Open the chat icon from any page on bd01. Our team handles account eligibility, policy queries and wallet verification questions through this channel.
Email Support Send legal or policy questions to our support address listed in your account dashboard. Include your registered contact detail so we can locate your account quickly.
Account Help Centre Log in and visit the Help section for self-service policy articles covering jurisdiction rules, account closure requests and wallet-linked data queries.
HOW WE HANDLE THIS

Our Approach to Data, Security and Account Rights

We handle your account data with a clear purpose: to operate your account, process wallet transactions and respond to support requests. Nothing more. Your bKash, Nagad or Rocket details are used only to process the transaction you initiate — we do not store full wallet credentials after a transaction is confirmed. If you want to know what data we hold, or you want to request deletion, use the email channel in your account dashboard.

Cookie Use

We use cookies to keep your session active across pages on bd01 and to remember device preferences. You can adjust cookie settings through your mobile browser at any time.

Account Security

Your account is protected by OTP verification at login. If you notice unrecognised activity, contact live chat immediately and we will lock the account while we investigate.

Data Retention

We retain transaction records and account history for the period required to handle disputes and comply with applicable policy obligations. Inactive accounts are reviewed on a rolling basis.

Requesting Changes

To update registered contact details or request a data summary, submit a request through the Help Centre or email support with your account ID clearly stated.

Common Questions About Our Legal Terms

These questions come from real account holders asking about eligibility, data rights and how our terms work in practice. If your question is not covered here, contact us through the channels listed above.

Access to bd01 depends on your local law and eligible region. You are responsible for confirming that using the platform is permitted where you are located. We do not make legal claims on your behalf.

Log in, go to the Help Centre and submit a data request, or email support with your account ID. We will confirm receipt and provide the data summary through your registered contact.

Your wallet details are used only to process the transaction you initiate. We do not retain full wallet credentials after the deposit is confirmed and recorded in your account.

Yes. Submit a closure and deletion request via email support. We retain records only for the period required by policy obligations, then remove personal data from active systems.

When we make material changes to our terms, we notify you through your registered account contact before the changes take effect. Continuing to use the platform after that point means you accept the updated terms.

Contact live chat immediately from any page on bd01. We will lock your account, review the activity and work with you to resolve the issue through our account security process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.